College of the Desert’s phone systems and website are back after a two-week outage caused by a network outage.
The college’s online services, including email, telephone, and Internet access, were discontinued on July 4. COD officials told News Channel 3’s Jennifer Franco that a federal investigation was underway after administrators contacted the FBI.
There was no update on the status of the investigation.
Most of the school’s network was restored on July 14, but the phone systems and website remained down. Officials said the school’s internal team and IT team are working to restore services in accordance with a tiered service recovery plan. The plan prioritized minimizing the impact of network disruption on students.
School officials expect self-service to be back by the end of this week.
“Once self-service is restored, students will have the ability to enroll in classes, drop classes, access folders, and more from their own devices,” COD officials write. .
Students with urgent needs, such as registering for the last summer course, can get help with registration by working with a member of staff. Non-emergency issues can be handled through self-service once it has been restored.
Students interested in enrolling in the latest open summer course, which begins Monday, July 25, can do so with the help of staff, either in person or online. For virtual assistance, students can use Zoom hours of operation, phone numbers, or come to Palm Desert Campus in person:
● Point Zoom of the listening office, Monday, Wednesday, Thursday from 8 am to 5 pm; Tuesday, 8:30 a.m. to 5 p.m. Join the Zoom meeting: https://collegeofthedesert-edu.zoom.us/j/95317904681 Meeting ID: 953 1790 4681
● Admissions and Archives Office, Monday to Thursday, 9:00 a.m. to 6:00 p.m. Telephone : 760-773-2516
● Financial Aid Office, Monday to Thursday from 9:00 am to 6:00 pm. Telephone : 760-773-2532
● Reception centre, Monday to Thursday from 7:30 a.m. to 5:30 p.m. Telephone: 760-346-8041
Despite the network interruptions, the summer courses were able to meet as planned.
The temporary website the school has set up to inform students will now redirect to the main College website.
Stay with News Channel 3 for all updates.
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