Whether you have an Android or an iPhone, not being able to make phone calls is incredibly frustrating – that’s the whole point of having a phone. Unfortunately, there are a number of possible reasons why you may be having call issues on your Android smartphone.

In this article, we will cover 10 ways to troubleshoot and fix this issue. We’ll start with the most basic fixes and work on the most time-consuming solutions, so start at the top and work your way down.

1. Check your network connection

If you are not connected to the cellular network, you will not be able to make calls. You can check your network coverage at the top of your screen. If you’re not on reception, you may be in a dead spot or there may be a network outage, so try moving around a bit. If your mobile data is turned off, turn it back on by opening quick settings and tapping Mobile data.

Another reason why you may be disconnected from the cellular network is that your most recent bill has not been sent. Most likely you will receive a text or email if this is the case, but sometimes it slips through the cracks. If you’re worried this might be the case, check your provider’s app or contact your mobile carrier.

2. Check Airplane Mode Isn’t On

In airplane mode, your mobile network is disabled. This means that all incoming calls will go to voicemail and you won’t be able to make any outgoing calls at all. To check if airplane mode is on, pull down from the top of the screen to open quick settings and check that Airplane mode (sometimes Airplane mode) is not highlighted. If so, disable it.

To note: If you’re connected to a Wi-Fi network, you’ll still be able to make calls through messaging apps like Facebook Messenger. You can also enable Wi-Fi calling from your phone’s app through call settings by selecting the icon Phone app and pressing the three points in the upper right corner.

Then select Settings.

3. Check that Do Not Disturb mode is not enabled

If you’re using Do Not Disturb on your Android and haven’t set it up correctly, you might be unknowingly blocking incoming calls. Double-check if Do Not Disturb is enabled as follows:

  1. Open Settings.
  2. Faucet Notifications.
  1. Select Do not disturb.
  1. Check if it is enabled. If so, you can set Do Not Disturb to only block notifications from specific apps or people to avoid blocking all incoming calls.

To note: If you are not receiving calls, also check if call forwarding is activated. If so, your calls may be forwarded to another phone number or to your voicemail. This can be accessed in the phone settings as follows: Select the Phone app > press the three points > select Settings.

4. Force Quit Phone App

If you can’t make calls, the phone app may be to blame. To check if this is the case, you can force stop and restart the application.

  1. Open Settings.
  2. Faucet apps.
  1. Scroll down and tap Call.
  2. Select Force stop.
  1. Restart the phone app and see if you can now make a call.

5. Restart your phone

Random software glitches can prevent your phone from making calls. Sometimes restarting your phone is all it takes to fix the problem. To restart your phone, hold down the power button and press To restart.

6. Check your SIM card

If you have just received a new phone or a new SIM card, the card may be inserted incorrectly (or damaged). Your carrier may also have added your SIM card to a blocked list for some reason. To check this, eject the SIM card and check that it is correctly placed in the SIM port (it should come with instructions). After reinserting it, check if you can now make calls.

If it still does not work, contact your telephone company.

7. Check for malware

Although malware doesn’t usually block your network connection, it’s a possible reason why you can’t make calls. The first thing to do is to restart your phone in safe mode and then uninstall all suspicious apps. For more information, see our article on how to remove malware from Android phones.

8. Clear cache data

Sometimes, a random software glitch can prevent you from making calls from your Android device. If so, clearing your phone’s cache can also eliminate the problem and get it working again. Keep in mind that this will not delete your contacts or call history.

Do this:

  1. Open Settings.
  2. Select apps.
  1. To find Call and select it.
  2. Faucet Storage.
  1. Faucet Empty the cache and Erase data check if you can now make phone calls.

9. Reset Network Settings

The next thing to try is to perform a reset of your network settings. This can fix any software-related issues that weren’t fixed by clearing the cache.

To reset your network settings:

  1. Open Settings.
  2. Select Executive management.
  1. Faucet Reset.
  1. Faucet Reset network settings.
  1. Faucet Reset options.
  1. A pop-up window will appear. Enter your PIN to confirm, then try making a call.

10. Perform a factory reset

If nothing else has worked, the last resort is to factory reset your phone. Keep in mind that a factory reset will delete all of your data (except the data on your SD card), so be sure to back it up first.

To factory reset your phone:

  1. Open Settings.
  2. Select Executive management.
  1. Faucet Factory data reset.
  1. Faucet Reset and confirm the action with your PIN or fingerprint.
  2. Once your phone restarts, you will need to go through the setup process. Finally, check if you can make calls again.

It’s time to call home

Hope you can use one of these solutions to fix Android calling issues. However, if all of these solutions fail and your phone carrier cannot help you, you may need to consider repairing your phone.