There are many reasons why phone calls on an Android go straight to voicemail. Adjusting a few things in the phone settings can do the trick.

people like android phones for their overall flexibility and versatile features, so it can be quite infuriating when simple tasks like receiving calls don’t work for some reason. Incoming calls going straight to voicemail is a fairly common problem for many mobile users, as evidenced by the number of help requests on Google’s Android Help Community forum. Trying to diagnose the problem will require a thorough investigation of the phone’s many settings.

Having an Android phone in do not disturb (DND) mode to avoid distracting notifications is probably the most common reason why calls would inexplicably go straight to voicemail. Another feature that can be activated and affects call functionality is call forwarding. And of course, users may also have accidentally blocked a phone number when they first received a call from it, which later could cause it to go straight to voicemail the next time they will try to reach the person. These settings can easily be disabled or changed to ensure that important phone calls are no longer missed.


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To change DND preferences, launch the Phone Settings app. Tap on “Sound and vibration” and tap on “Do not disturb”. Note that the menu may be written differently on different Android phone models or if the device is running on an older version of Android. When it asks you which interruptions to allow via DND, tap “People” and make sure “Calls” is allowed for at least “Contacts Only”. Additionally, users can completely disable DND by turning off the “Do Not Disturb” toggle in the Settings app or by swiping down on the phone screen and disabling the DND button through Control Center. If it’s not there, tap “Edit” (pencil icon), find and drag the DND icon to the active switches area, then tap “Done” to make it accessible next time.

Other Android Phone Settings to Change to Fix Direct Voicemail Issue

Google Pixel 5 running Android 12

The next thing to check is if call forwarding is enabled on the phone to reduce unwanted calls. If a user’s mobile carrier supports this feature, disable it by launching the phone’s dial pad. Next, tap “Menu” (three dots or three horizontal lines icon), then choose “Settings”. Tap “Call forwarding settings” under the primary SIM card and make sure “Always forward” is disabled. Feel free to disable the other options to ensure that no calls are forwarded elsewhere.

Calls from blocked phone numbers can go straight to voicemail, so check if important contacts have been accidentally added to the block list by launching the Phone app and tapping “More” (three dots icon) . Tap “Settings”, then select “Blocked numbers”. Tap the X next to the number you want to unblock, then tap “Unblock”. Also make sure that call barring is not activated on the phone. In the “Settings” menu of the Phone app, tap on “Call accounts” and choose the active mobile provider. Expand the menu under the active SIM card (if multiple carriers are available), tap “Call barring” and make sure all options are disabled.

If none of these solutions work, users can perform last-minute fixes like turning off and restarting the Android phone, turning Bluetooth connectivity off and on, or removing and reinserting the SIM card. Users can also contact Google Help to seek help from experienced Android users. Finally, when all else fails, contact the android mobile phone provider and find out if they can fix the problem on their end or replace the SIM card if it is faulty.

Next: How to track and find a lost Android phone

Source: Google Support 1, 2, 3, 4

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